• Kevin O'Byrne

A-V Services Launches Harmony™ Remote Monitoring and Management to Deliver Enhanced Managed Services

Harmony™ by A-V Services remote monitoring and management provides proactive responsiveness that delivers reliability and support using analytics to improve operational efficiency and ROI.

Fairfield, NJ (March 16, 2021) A-V Services, a leading managed service provider and technology design and integration company introduces Harmony™ remote monitoring and management (RMM). Harmony RMM is a network management platform designed to monitor client’s audio visual (AV) infrastructure remotely and proactively. Ralph Capria, CEO of A-V Services states, “The use of AV technology makes it easy and efficient for colleagues to collaborate and work together, and that generates profits for organizations. This realization is driving organizations to consider various asset management plans. Harmony by A-V Services enables our clients to focus on fulfilling their objectives, alleviating their concerns on how to address managing their technology infrastructure. With Harmony, we support AV, digital signage, broadcast, unified communication & collaboration, webcasting, and information technology. Regardless of the application or solutions deployed, our goal is to deliver reliability and support to our clients.”

Advantages of Harmony by A-V Services

With the market shift from a traditional facilities buyer to an IT buyer, today’s enterprises are becoming more tech savvy than ever before. AV continues to integrate more closely with IT, and it is creating new opportunities for innovative solutions. Harmony is a cost-effective solution for organizations. As more devices are connected to a network’s infrastructure among leading enterprises, Harmony incorporates a very robust and proactive service delivery method that includes remote support, active dashboards, and technology management that is ITIL compliant. Harmony provides business continuity with disaster recovery capabilities.

Capria continued, “Harmony by A-V Services is a unique approach to remote managed services that meets the evolving needs of our clients and provides the benefits of predictable support and management to guarantee expectation that the user can just walk into the room and know that it all works. Our proactive approach and responsiveness are the difference between having uninterrupted service and strategically using those systems to meet business objectives.”

Features of Harmony by A-V Services

Harmony is focused directly on customer experiences and it delivers more than a software platform. It is an established support structure that is platform and hardware agnostic to ensure client success that includes 24/7 service support which proactively monitors systems and generates activity reports and corrective actions. Clients achieve predictable business outcomes with Harmony remote managed services. Harmony proactively monitors and manages helping to avoid disruptions with the technology in use so that there is no loss in productivity. A technology managed support agreement relationship enables organizations to ensure stability across their enterprise.

About A-V Services

A-V Services provides audiovisual and unified communication and collaboration systems that make it easy for people to work together in boardrooms, conference rooms, offices, auditoriums, classrooms, lobbies, and throughout commercial buildings and campuses. A-V Services designs, builds, programs, services, and staffs advanced work environments around the world, is headquartered in Fairfield, New Jersey and has offices in New York City, San Francisco, and Danbury. A-V Services was founded in 1960, is an Employee Stock Ownership Plan (ESOP) company and is employee owned, managed, and operated. Our company consists of hardworking owners that share in the success and growth of A-V Services, making us a leader in technology deployment with the most energetic and knowledgeable team. For more information, please visit and follow A-V Services on Instagram, Twitter, Facebook, and LinkedIn to stay up to date on the company.

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